FAQ

Here are some of the most commonly asked questions about our services.

 

 Where can I place my order?

There are many ways to reach us and place your order. We are available by phone at (757) 838-7200 where one of highly knowledgeable staff will assist you with questions and take your order. You can also order online under our shop now page. If you are ordering fresh cut fish, you can fill out the form on our "757 Fish Club" page.

 

How do I pick up my order?

We pride ourselves on making order pick up as simple and efficient as possible. Simply drive to our gate at 620 Regional Drive and buzz in (on your left when you arrive). You will be asked for your name and be let through the gate to drive around to the back of our facility. Simply park and our warehouse personnel will greet you with your invoice before bringing the product directly to your car.

 

How do I pay for my order?

You can pay via credit over the phone or at checkout on our online site through a multitude of methods.

 

What does IQF mean?

Individual Quick Freezing usually abbreviated IQF is a freezing method used in food processing industry. Products commonly frozen with IQF technologies are typically smaller pieces of food products and can range from all types of berries, fruits and vegetables diced or sliced, seafood such as shrimps and small fish, meat, poultry and even pasta, cheese and grains. 

One of the main advantages of this method of preparing frozen food is that the freezing process takes only a few minutes. The exact time depends on the type of IQF freezer and the product. The short freezing prevents formation of large ice crystals in the product’s cells, which destroys the membrane structures at the molecular level. This makes the product keep its shape, color, smell and taste after defrost, at a far greater extent.

Another significant advantage of IQF technology is its ability to separate units of the products during freezing, which produces higher quality product compared to block freezing. This advantage is also important for food sustainability, as the consumer can defrost and use the exact needed quantity. 

 

 What is a shatter pack?

A shatter pack is a block or carton of frozen fillets packed in layers separated by sheets of plastic. This allows individual fillets to be removed without thawing the entire box. Individual fillets can be separated by dropping (“shattering”) the carton on a hard surface.